AvGeek Hangar

Delivery & Shipping Policy

This policy explains how physical products purchased from AvGeekHangar.com are dispatched and delivered. It should be read together with our Terms & Conditions of Sale and Returns, Refunds & Cancellation Policy.

  1. Where we deliver

AvGeekHangar currently delivers physical products to addresses within the United Kingdom only.

We currently deliver to addresses in England, Scotland, Wales and Northern Ireland. We do not currently deliver to the Channel Islands, Isle of Man or international destinations.

Delivery services, delivery times or charges may vary for Northern Ireland, the Scottish Highlands and Islands and other remote locations. The applicable delivery option and charge will be shown at checkout before you place your order.

  1. Delivery charges

Available delivery methods and delivery charges will be shown during checkout before you place your order.

The total amount payable, including any mandatory delivery charge, will be displayed before payment.

Where we offer free delivery, any eligibility conditions will be stated on the website or as part of the relevant promotion.

  1. How orders are fulfilled

AvGeekHangar uses a mixed fulfilment model.

Some products are held by AvGeekHangar and dispatched directly from our trading premises. Other products may be dispatched directly to you by an approved supplier, distributor or fulfilment partner.

The product page may identify when an item is dispatched directly by a fulfilment partner.

Where AvGeekHangar is the retailer, your contract remains with AvGeekHangar Limited even where another organisation physically dispatches the parcel.

  1. Split deliveries

If an order contains products held by AvGeekHangar together with products dispatched by one or more fulfilment partners, the order may arrive in separate parcels and at different times.

Receiving one parcel does not necessarily mean that the remainder of your order has been missed.

Where available, separate dispatch or tracking information may be provided for each parcel.

  1. Dispatch and delivery estimates

We aim to process and dispatch stocked orders as quickly as reasonably possible.

For products physically held by AvGeekHangar, we aim to dispatch in-stock orders within 1–2 working days. This is a dispatch target rather than a guaranteed delivery date. Any carrier delivery timeframe shown on a product page or at checkout is an estimate unless we expressly agree a specific delivery date with you.

Where a product is fulfilled by a partner, dispatch timing may depend on that partner’s stock and fulfilment arrangements.

Unless we agree another delivery period with you, we will deliver the goods without undue delay and no later than the period required by applicable UK consumer law.

If we become aware of a material delay, we will take reasonable steps to let you know.

  1. Delivery carriers

AvGeekHangar-held stock is normally dispatched using Royal Mail Click & Drop. We may use another suitable carrier where appropriate because of parcel size, weight, value, destination or operational requirements.

Products fulfilled by an approved partner may use that partner’s chosen carrier.

The carrier used may therefore vary between products and orders. Where tracking is available, tracking information may be supplied by AvGeekHangar, the fulfilment partner or the carrier.

  1. Tracking

Not every delivery service provides end-to-end tracking.

Where tracking is available, details will normally be sent to the email address supplied with your order.

Tracking information is provided by the relevant carrier and may occasionally take time to update after dispatch.

  1. Delivery addresses

Please check your delivery address carefully before placing your order.

If you notice an error after ordering, contact help@avgeekhangar.com immediately. We will try to amend the address before dispatch, but we cannot guarantee that a change can be made once an order has entered the fulfilment or carrier network.

We may contact you if the address supplied appears incomplete or cannot reasonably be validated.

  1. Failed or attempted delivery

If a carrier cannot complete delivery, it may attempt redelivery, leave instructions for collection, deliver to a nominated collection point, use an agreed safe place where appropriate, or return the parcel to the sender.

Carrier procedures vary.

If a parcel is returned because delivery could not be completed, please contact us so that we can discuss the available options. Additional delivery charges may apply where redelivery is required because an incorrect or incomplete address was supplied or the parcel was not collected, where it is lawful and reasonable for us to charge them.

  1. Safe places, neighbours and nominated recipients

Where you give a carrier authority to leave a parcel in a particular safe place, with a neighbour or with another person, this may affect when delivery is treated as completed and when risk passes to you.

Please only nominate a location or person that you consider secure and suitable.

Nothing in this section removes rights that cannot lawfully be excluded.

  1. Risk during delivery

Where AvGeekHangar arranges delivery to a consumer, the goods generally remain at our risk until they come into your physical possession, or into the physical possession of a person you have identified to receive them, subject to applicable law.

If you independently arrange for a carrier that was not offered by AvGeekHangar to collect the goods, different statutory rules may apply.

  1. Damaged parcels or goods

If a parcel arrives visibly damaged, please check the contents as soon as reasonably possible.

Where practical, take photographs of the external packaging, internal packaging, shipping label and affected product and contact help@avgeekhangar.com promptly. These photographs can help us investigate the matter with the carrier or fulfilment partner.

Providing photographs is helpful but failure to provide them does not remove any statutory consumer rights.

Please retain the packaging until we confirm whether it is needed for a carrier investigation or return.

  1. Missing or apparently lost parcels

If your parcel has not arrived within the expected delivery period, please check any tracking information first.

If tracking states that the parcel has been delivered but you cannot locate it, check any nominated safe place, delivery photograph or message, household members and, where appropriate, neighbours or reception areas.

If the parcel still cannot be located, contact help@avgeekhangar.com and we will investigate with the carrier or fulfilment partner.

You should not be required to resolve an AvGeekHangar delivery problem directly with our supplier where AvGeekHangar is the retailer.

  1. Delayed delivery

If delivery is delayed, please contact us if you need assistance.

Your legal rights may depend on the circumstances, including whether a particular delivery date was essential or specifically agreed.

Nothing in this policy restricts any right you may have under applicable consumer law to cancel an order or obtain a refund where goods are not delivered within the required or agreed time.

  1. Pre-orders and products not immediately available

AvGeekHangar does not currently accept pre-orders or back-orders. Products must be available from AvGeekHangar stock, available through the relevant fulfilment partner, or available as an individual Hangar Exchange item before they can be ordered.

By ordering such a product, you agree to the stated extended delivery arrangement.

If the expected date changes materially, we will take reasonable steps to inform you and explain the available options.

  1. Hangar Exchange deliveries

Online Store orders are delivery-only. We do not currently offer click-and-collect or customer collection from Bull Farm. Any in-person event retail operation is separate from online Store fulfilment.

Pre-owned Hangar Exchange products sold by AvGeekHangar are covered by this Delivery & Shipping Policy unless the individual listing states a specific delivery arrangement.

Because many Hangar Exchange products are individual used items, suitable packaging and carrier services may vary according to the item’s size, weight, value and fragility.

Any applicable delivery charge will be shown before purchase.

  1. Returns are handled separately

Please do not send a product back to the address shown on the parcel without first checking the return instructions.

Partner-fulfilled products may need to be returned to a different authorised location.

For cancellation, faulty goods and return instructions, please see our separate Returns, Refunds & Cancellation Policy or contact help@avgeekhangar.com.

  1. Contact us

For delivery enquiries, please contact:

AvGeekHangar Limited
Email: help@avgeekhangar.com

Trading & Returns address:
Bull Farm
Ringsfield Road
Beccles
Suffolk
NR34 8LL

Company No. 17199236
Registered office: 5a Loten Road, South Benfleet, Essex, SS7 5DD

AvGeekHangar Limited • Company No. 17199236 • Registered in England and Wales