AvGeek Hangar

Returns, Refunds & Cancellation Policy

This policy applies to consumer purchases made from AvGeekHangar.com, including new goods and pre-owned Hangar Exchange goods. It should be read with our Terms & Conditions of Sale and Delivery & Shipping Policy. Nothing in this policy reduces your statutory rights.

  1. Two different types of return

There are two main reasons you may need to return goods to AvGeekHangar:

  • you have changed your mind about an eligible online purchase; or
    • the goods are faulty, damaged when supplied, not as described or otherwise do not conform to the contract.

Different legal rules apply to these situations. A change-of-mind return is not the same as a return because something is wrong with the goods.

  1. Your right to cancel an online purchase

For most goods bought online, you have a statutory right to cancel the contract without giving a reason.

For a normal order for goods, the cancellation period generally ends 14 days after the day on which you, or a person nominated by you other than the carrier, receives the goods.

Where goods forming one order are delivered separately, the statutory rules may cause the cancellation period to run from receipt of the last relevant item, lot or piece.

There are legal exceptions to the cancellation right; these are explained in section 9 below.

  1. How to tell us you are cancelling

To cancel, you must make a clear statement telling us that you wish to cancel the contract before the cancellation period expires.

The easiest method is to email help@avgeekhangar.com.

Please include your name, order number and the product you wish to return so that we can deal with the request quickly.

You may also use the model cancellation form at the end of this policy, but you do not have to use that form.

If AvGeekHangar later provides an online cancellation form, we will acknowledge an online cancellation request in a durable form such as email without undue delay.

  1. Returning goods after cancellation

After notifying us of cancellation, you must normally send the goods back without undue delay and no later than 14 days after the day on which you told us you were cancelling, unless we have offered to collect them.

Please contact us before sending a return so that we can confirm the correct return route.

Do not automatically return a partner-fulfilled or drop-shipped product to the address printed on its parcel. It may need to go to a different authorised return location.

For goods that AvGeekHangar instructs you to return directly to us, our trading and returns address is:

AvGeekHangar Limited
Bull Farm
Ringsfield Road
Beccles
Suffolk
NR34 8LL

  1. Cost of returning change-of-mind goods

For an eligible change-of-mind cancellation, you are responsible for the direct cost of returning the goods. Please contact help@avgeekhangar.com first so that we can provide the correct return instructions and return location.

We recommend using an appropriate tracked service and adequate insurance for valuable equipment.

If goods cannot normally be returned by post, any legally required information about the direct cost of returning them must be provided before purchase.

This section concerns change-of-mind returns. Where goods are faulty, damaged when supplied or not as described, different rules apply and you will not be required to bear return costs where the law makes those costs our responsibility.

  1. Handling goods before a change-of-mind return

You may inspect goods to establish their nature, characteristics and functioning in a similar way to what would reasonably be possible in a shop.

Please take reasonable care of goods while they are in your possession.

If handling goes beyond what is reasonably necessary and causes a reduction in value, we may make a deduction from the refund to reflect that diminished value where the law permits us to do so.

Opening packaging does not, by itself, automatically remove your cancellation right.

  1. Refunds following a valid cancellation

Following a valid cancellation, we will reimburse the payments due to you without undue delay and within the time required by law.

For returned goods, we may withhold reimbursement until we receive the goods back or you provide evidence that you have sent them back, whichever occurs first, where the law permits.

We will refund the standard outbound delivery cost that the law requires us to refund. If you expressly chose a more expensive delivery method than the least expensive standard delivery option we offered, we are not required to refund the additional premium delivery cost.

Refunds will normally be made using the same payment method used for the original transaction unless you expressly agree otherwise, and we will not charge a fee simply for making the statutory reimbursement.

  1. Cancelling before dispatch

If you wish to cancel before dispatch, contact help@avgeekhangar.com as soon as possible.

If we can stop fulfilment before the goods are dispatched, we will do so and process the appropriate refund.

If the parcel has already entered the fulfilment or carrier network, it may not be possible to stop delivery. Your applicable cancellation and return rights will still remain available.

  1. Exceptions to change-of-mind cancellation

At initial launch AvGeekHangar does not intend to sell bespoke/personalised goods or other product categories relying on special cancellation exceptions. If such products are introduced later, the relevant exception will be clearly stated before purchase and this policy will be reviewed.

At initial launch AvGeekHangar does not intend to sell bespoke/personalised goods or other product categories relying on special cancellation exceptions. If such products are introduced later, the relevant exception will be clearly stated before purchase and this policy will be reviewed.

The statutory change-of-mind cancellation right does not apply to every type of product.

Relevant legal exceptions can include, among other things:

  • goods made to your specifications or clearly personalised;
    • goods liable to deteriorate or expire rapidly;
    • sealed goods which are not suitable for return for health protection or hygiene reasons once unsealed; and
    • sealed audio, video or computer software once unsealed.

If AvGeekHangar sells a product for which a cancellation exception is relevant, we will aim to identify the important restriction clearly before purchase.

An exception to the change-of-mind right does not remove rights that apply where goods are faulty, not as described or otherwise fail to conform to the contract.

  1. Faulty, damaged or incorrectly described goods

Goods sold by AvGeekHangar must meet the requirements of applicable consumer law. This includes requirements that goods are of satisfactory quality, fit for purpose where applicable and as described.

If you believe goods are faulty, damaged when supplied, not as described or otherwise fail to conform to the contract, contact help@avgeekhangar.com and tell us what has happened.

Where useful, we may ask for photographs, video, serial numbers or reasonable troubleshooting information to help identify the problem. We will not use unreasonable evidence requirements to prevent you exercising your statutory rights.

  1. Faults within the first 30 days

Where goods fail to conform to the contract, UK consumer law can provide a short-term right to reject them during the applicable 30-day period.

Where that right applies and is exercised correctly, you may be entitled to a refund.

The precise remedy depends on the circumstances and applicable law, so AvGeekHangar will not use a manufacturer’s warranty as a substitute for your statutory rights.

  1. Faults after the short-term right to reject

If a qualifying fault is identified after the short-term right to reject has ended, you may have rights to a repair or replacement.

If repair or replacement is impossible, unsuccessful, not provided within a reasonable time or would cause significant inconvenience in circumstances covered by the law, you may have further rights including a price reduction or final right to reject.

For faults arising within six months of delivery, consumer law generally places the burden on the retailer to show that the goods conformed when delivered, subject to the statutory exceptions.

Rights can continue beyond six months; the legal rules concerning proof and available remedies may then differ.

  1. Who pays for return of faulty goods

Where you validly exercise statutory rights because goods are faulty, damaged when supplied, incorrect, not as described or otherwise do not conform to the contract, AvGeekHangar will bear the reasonable costs of return where required by law. Contact help@avgeekhangar.com first and we will provide the appropriate return method, which may be a prepaid label, supplier return route, collection or another suitable arrangement.

Please contact us before arranging an expensive return yourself so that we can provide an appropriate return method or collection arrangement where available.

  1. Hangar Exchange pre-owned goods

Hangar Exchange items are graded Excellent, Good or Fair, use photographs of the actual item, and are inspected and functionally tested before sale. AvGeekHangar does not currently provide an additional commercial warranty beyond applicable statutory consumer rights. We do not list faulty or spares/repair items through normal Hangar Exchange at initial launch.

Hangar Exchange items are graded Excellent, Good or Fair, use photographs of the actual item, and are inspected and functionally tested before sale. AvGeekHangar does not currently provide an additional commercial warranty beyond applicable statutory consumer rights. We do not list faulty or spares/repair items through normal Hangar Exchange at initial launch.

Pre-owned goods sold through Hangar Exchange are sold by AvGeekHangar Limited as a business to consumers and are covered by applicable consumer rights.

The fact that an item is second-hand does not mean it is sold without legal protection.

However, what counts as satisfactory quality can take account of matters such as the item’s age, price, description and disclosed condition. A pre-owned product may reasonably show signs of previous use.

Known cosmetic marks, missing packaging, missing accessories, modifications or identified defects will be disclosed in the listing where relevant. A customer cannot ordinarily treat a specifically disclosed characteristic or defect as an undisclosed fault merely because the item is pre-owned.

Hangar Exchange items bought online are also generally covered by the statutory distance-selling cancellation right unless a lawful exception applies.

  1. Manufacturer warranties

A manufacturer warranty or guarantee is additional to your statutory rights.

If a manufacturer warranty has expired, that does not by itself determine whether you have rights against AvGeekHangar under consumer law.

Where AvGeekHangar sold the goods, please contact us if you believe the goods do not conform to the contract.

  1. Accidental damage, misuse and normal wear

Statutory remedies for faulty goods do not make AvGeekHangar responsible for damage caused after delivery by accident, misuse, neglect, unauthorised modification or ordinary wear and tear where the issue is not attributable to a failure of the goods to conform when required by law.

We will consider the facts of each case rather than automatically refusing a claim because a product has been used.

  1. Proof of purchase

We may ask for reasonable proof that the product was purchased from AvGeekHangar, such as an order confirmation, receipt or other evidence of the transaction.

We will normally be able to locate online orders using the information associated with the purchase.

  1. Exchanges

Where appropriate, we may offer a replacement or exchange as part of resolving a return.

An exchange offered as a customer-service option does not replace any statutory remedy to which you are entitled.

  1. How refunds are paid

Refunds will normally be returned to the original payment method.

Banking and payment-provider processing times are outside our direct control after a refund has been issued, so it may take additional time for the credit to appear on your account.

  1. Contact us about a return

Customer Service:
help@avgeekhangar.com

AvGeekHangar Limited
Company No. 17199236
Registered in England and Wales

Trading & Returns address:
Bull Farm
Ringsfield Road
Beccles
Suffolk
NR34 8LL

Registered office:
5a Loten Road
South Benfleet
Essex
SS7 5DD

Model Cancellation Form

Complete and return this form only if you wish to cancel the contract. You may instead send any other clear statement of cancellation.

To: AvGeekHangar Limited, Bull Farm, Ringsfield Road, Beccles, Suffolk, NR34 8LL

Email: help@avgeekhangar.com

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:

Goods: _______________________________________________

Order number: _________________________________________

Ordered on: ___________________________________________

Received on: __________________________________________

Name of consumer(s): __________________________________

Address of consumer(s): ________________________________

_______________________________________________________

Signature of consumer(s) (only if this form is notified on paper):

_______________________________________________________

Date: _________________________________________________

AvGeekHangar Limited • Company No. 17199236 • Registered in England and Wales