AvGeek Hangar
Terms & Conditions of Sale
AvGeekHangar Limited |
These Terms & Conditions of Sale apply to purchases made from AvGeekHangar through AvGeekHangar.com. Please read them before placing an order. They should be read together with our Delivery & Shipping Policy and Returns, Refunds & Cancellation Policy. Nothing in these terms affects your statutory rights as a consumer.
- About AvGeekHangar
AvGeekHangar Limited (“AvGeekHangar”, “we”, “us” or “our”) is a UK flight simulation and aviation retailer and community.
Our store may include products held and dispatched directly by AvGeekHangar, products dispatched by approved fulfilment or drop-shipping partners, and pre-owned products sold by AvGeekHangar through Hangar Exchange.
Unless a product listing expressly states otherwise, when you buy through AvGeekHangar.com your contract for the purchase is with AvGeekHangar Limited.
- Who can place an order
You must be at least 18 years old and legally capable of entering into a contract to place an order with us. If you are under 18, a parent or guardian should make the purchase on your behalf.
These terms are written primarily for consumers purchasing for personal use. If you are buying wholly or mainly for business purposes, please contact us if you need business-specific terms.
- Products, descriptions and availability
We take reasonable care to ensure that product descriptions, specifications, photographs, availability and prices are accurate.
Images may occasionally be illustrative and colours or appearance may vary according to screen settings. Where an important compatibility requirement, limitation or known condition issue applies, we aim to make it clear on the relevant product page.
All products are subject to availability. AvGeekHangar does not accept pre-orders or back-orders at initial launch. An out-of-stock product cannot be ordered until it becomes available again. Adding an item to a basket does not reserve it.
- Flight simulation hardware compatibility
Flight simulation hardware and accessories may depend on particular operating systems, simulator platforms, software versions, drivers, connections or other hardware.
Please check the compatibility information shown on the product page and, where appropriate, the manufacturer’s requirements before ordering. If you are unsure, contact help@avgeekhangar.com and we will try to help.
Nothing in this section limits your rights where goods are faulty, incorrectly described, not fit for a particular purpose made known to us, or otherwise fail to conform to the contract.
- Prices and VAT
Prices are displayed in pounds sterling (£).
AvGeekHangar Limited is not currently registered for VAT. Prices shown are therefore the prices payable by the customer and do not include a separately charged VAT amount. If our VAT status changes, the website and these terms will be updated as appropriate.
The total amount payable, including any mandatory delivery charge, will be shown before you place your order.
We may change prices at any time before an order is accepted. If a product is displayed at an obviously incorrect price because of a genuine technical or administrative error, we may contact you before accepting the order and offer you the choice of proceeding at the correct price or cancelling.
- Placing an order and formation of the contract
The checkout process gives you an opportunity to review your basket, delivery details and total price and to correct errors before placing the order.
By pressing the final payment/order button you are making an offer to buy the products in your order and acknowledge that placing the order creates an obligation to pay if we accept it.
After you place an order, we will send an acknowledgement to the email address supplied. An acknowledgement confirms that we have received your order; it does not necessarily mean that we have accepted it.
Unless we expressly state otherwise, the contract is formed when we send confirmation that your order has been accepted or dispatched, whichever occurs first.
We will provide confirmation of the contract in a form that you can save or retain, such as email, no later than delivery of the goods.
- When we may not accept an order
We may be unable to accept an order where, for example, a product is unavailable, stock information was incorrect, payment cannot be authorised, we identify a material error in the price or description, a fulfilment partner cannot supply the item, we reasonably suspect fraud or misuse, or we cannot deliver to the address supplied.
If we cannot accept an order after taking payment, we will refund the amount paid for the affected product or order using the original payment method where reasonably possible.
- Payment
Payment must be made using a payment method offered at checkout.
Payment services may be provided by third-party payment processors such as Stripe. Where card details are entered directly into a payment provider’s service, AvGeekHangar does not receive your full payment-card details.
Any optional extra charge must be clearly selected or agreed by you; we will not rely on pre-ticked boxes for optional paid extras.
- Delivery
We currently deliver physical products to addresses in England, Scotland, Wales and Northern Ireland. We do not currently deliver to the Channel Islands, Isle of Man or international destinations.
Available delivery methods, charges and relevant estimates will be displayed before you complete checkout. AvGeekHangar-held stock is normally dispatched using Royal Mail Click & Drop and we aim to dispatch in-stock items within 1–2 working days. Delivery services, charges and estimates may vary for Northern Ireland, the Scottish Highlands and Islands and other remote locations. Online Store orders are delivery-only; we do not currently offer click-and-collect from our trading premises. Unless another delivery period has been agreed with you, we will deliver within the period required by applicable consumer law.
Please see our separate Delivery & Shipping Policy for full details.
- Partner-fulfilled and drop-shipped products
Some products sold by AvGeekHangar may be dispatched directly to you by an approved supplier or fulfilment partner. The applicable estimated dispatch/delivery information will be shown on the product page or at checkout, and partner-fulfilled products may arrive separately from other items in the same order.
Where AvGeekHangar is identified as the retailer, your purchase remains with AvGeekHangar even though another organisation physically dispatches the parcel. Different products in the same order may arrive in separate parcels.
If there is a problem with an AvGeekHangar order, contact us at help@avgeekhangar.com rather than trying to resolve it directly with the fulfilment partner, unless we specifically ask you to do so.
Using a fulfilment partner does not reduce the statutory rights you have against AvGeekHangar where AvGeekHangar is the retailer.
- Cancellation, returns and refunds
For most goods bought online, consumers have a statutory right to cancel without giving a reason during the applicable cancellation period. There are legal exceptions for certain categories of goods.
Our Returns, Refunds & Cancellation Policy explains the cancellation period, how to notify us, how returns work, who pays return costs and the circumstances in which cancellation rights may not apply.
That policy forms part of the information supplied with your purchase. Nothing in these terms or that policy limits your statutory consumer rights.
- Faulty, damaged or incorrectly described goods
Goods supplied by AvGeekHangar must meet the standards required by applicable consumer law, including requirements relating to satisfactory quality, fitness for purpose and correspondence with description.
If goods are faulty, damaged when supplied, materially different from their description or otherwise do not conform to the contract, contact help@avgeekhangar.com.
Your legal remedies may include a short-term right to reject qualifying faulty goods, or rights to repair, replacement, price reduction or refund depending on the circumstances and timing. We will deal with claims in accordance with applicable law rather than relying solely on a manufacturer’s warranty.
- Manufacturer warranties
Some new products may include a manufacturer’s warranty or guarantee.
Any manufacturer warranty is additional to your statutory rights and does not replace AvGeekHangar’s legal responsibilities to you where AvGeekHangar sold the product.
- Hangar Exchange and pre-owned products
Products identified as Hangar Exchange products are pre-owned goods sold by AvGeekHangar.
We will identify them as pre-owned and grade them Excellent, Good or Fair using our published Hangar Exchange condition definitions. Every Hangar Exchange listing will use photographs of the actual individual item being offered for sale and will state the item’s tested status, included accessories, original-packaging status and any known material condition issues.
Condition grades: Excellent — fully tested and working as intended, in excellent overall condition with only very light signs of previous use. Good — fully tested and working as intended, in good overall condition with normal signs of previous use such as light marks, scuffs or wear. Fair — fully tested and working as intended, with noticeable signs of previous use, cosmetic wear or marks and/or missing original packaging or non-essential accessories. Any notable or material condition issue will be stated separately on the listing.
Pre-owned goods may show reasonable signs of previous use. Known cosmetic marks, missing original packaging, missing accessories, modifications or identified defects will be described where relevant.
Any AvGeekHangar grading or condition description is intended to help you understand the item; it does not remove statutory consumer rights. When assessing what can reasonably be expected from a pre-owned product, its age, price, description, disclosed condition and any defect specifically brought to your attention may be relevant.
We do not use “sold as seen” or “no returns” wording to remove statutory rights from consumers purchasing Hangar Exchange goods.
Hangar Exchange items are inspected and functionally tested before sale. AvGeekHangar does not currently provide an additional commercial warranty on Hangar Exchange goods beyond the statutory consumer rights that apply to the sale.
Hangar Exchange items are inspected and functionally tested before sale. AvGeekHangar does not currently provide an additional commercial warranty on Hangar Exchange goods beyond the statutory consumer rights that apply to the sale.
Hangar Exchange items are inspected and functionally tested before sale. AvGeekHangar does not currently provide an additional commercial warranty on Hangar Exchange goods beyond the statutory consumer rights that apply to the sale.
- Ownership and risk
Where we arrange delivery, risk of accidental loss or damage normally remains with us until the goods come into your physical possession, or the possession of a person you have identified to receive them, subject to applicable law.
Ownership of the goods passes to you once we have received payment in full and the goods have been delivered, unless applicable law requires otherwise.
- Events outside our reasonable control
Circumstances outside our reasonable control may occasionally affect fulfilment, including serious disruption to postal or courier networks, severe weather, supplier disruption, industrial action or major technical failures.
We will take reasonable steps to minimise the effect and communicate with affected customers. This section does not remove any rights you may have under consumer law, including rights relating to delivery.
- Our responsibility to you
Nothing in these terms excludes or limits liability where it would be unlawful to do so. This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, liability relating to goods we do not have the right to sell, and statutory consumer rights that cannot lawfully be excluded.
Where you are purchasing as a consumer, we supply products for private and domestic use unless otherwise agreed. To the extent permitted by law, we are not responsible for losses that are purely business losses, such as loss of business, profit, revenue or business opportunity, arising from a consumer purchase.
We do not exclude responsibility for losses that are a foreseeable result of our breach of contract or failure to use reasonable care and skill where the law makes us responsible for them.
- Personal information
Personal information is handled in accordance with the AvGeekHangar Privacy Notice. Questions about privacy and data protection should be directed using the contact details provided in that notice.
- Complaints and customer service
If you have a problem with an order, please contact us first so that we can try to resolve it.
Email: help@avgeekhangar.com
Correspondence address:
AvGeekHangar Limited
Bull Farm
Ringsfield Road
Beccles
Suffolk
NR34 8LL
Nothing in this section prevents you from using any consumer remedy or dispute-resolution route available to you by law.
- Changes to these terms
We may update these terms from time to time to reflect changes in our business, website or applicable law.
The terms applying to an order will normally be the version in force when the contract for that order is formed. A later change will not retrospectively remove rights arising under an existing contract.
- Governing law and courts
These terms and contracts made under them are governed by the law of England and Wales.
If you are a consumer resident elsewhere in the United Kingdom, you retain any mandatory protections available to you under the law applicable to you and may have the right to bring proceedings in the courts of the part of the UK in which you live.
Nothing in this clause removes rights that cannot lawfully be excluded.
- Company information
AvGeekHangar Limited
Company number: 17199236
Registered in England and Wales
Registered office:
5a Loten Road
South Benfleet
Essex
SS7 5DD
Trading & Returns address:
Bull Farm
Ringsfield Road
Beccles
Suffolk
NR34 8LL
Customer Service:
help@avgeekhangar.com
AvGeekHangar Limited • Company No. 17199236 • England and Wales